General English Level 1 V 3

UNIT 02 Describing people and activities TOPIC 04 What's she like?

	LANGUAGE FOCUS 07 Giving feedback on the telephone

Julia and her mother say:

Julia's mother:	How's the new apartment?
Julia:	Fantastic!
Julia's mother:	Oh good.

Julia's mother:	Oh, does she help with the housework?
Julia:	Yeah, she loves cooking.
Julia's mother:	Lucky you.

Julia's mother:	…She's also very interesting. I love her stories about her family and life in Japan.
Julia:	That's wonderful!

Julia likes her new apartment and flatmate. Julia's mother is happy. She says; "Oh good" , "Lucky you" , "That's wonderful!" . We call this feedback . Giving feedback is very important in telephone conversations. Giving feedback shows we are listening and we understand.

Examples

A: Do you like your new job?
B: No I don't. It's very difficult.
A: Oh that's no good.

A: Is your English class good?
B: Yes it is. It's really interesting.
A: Oh that's great.

A: How's your father?
B: Oh he's not very well. He's in hospital.
A: Oh I'm sorry.

A: What are you doing today?
B: Oh I'm going out for lunch. My friend is taking me.
A: Lucky you.

A: How's your new car?
B: Oh, it has lots of problems. I'm not happy with it.
A: Oh that's terrible!

Now go to the Activities menu and choose another topic.