General English Level 2 V 3
UNIT 03 Getting around TOPIC 04 Booking a flight
LANGUAGE FOCUS 04 Making a booking
Making a booking has six parts.

1. Saying what you want

Jessica and the sales assistant say:
Sales assistant:
Good morning, Travel Gold , Sam speaking. Can I help you?
Jessica:
Yes, good morning. I'd like to book four return flights from Sydney to the Gold Coast, please.

Jessica first says hello and then says what she wants or why she is calling.

I'd like to
I want to 		make a booking.
see a doctor.
book a table.
ask about holidays to the Gold Coast.

Examples

Good afternoon. I'd like to book 3 tickets for the concert.
Hello. I want to make a reservation for two.
Good morning. I'd like to make an appointment to see Dr Brown.
Good evening. I'd like to ask about prices for tickets to Japan.

2. Talking about time

Jessica and the sales assistant say:
Sales assistant:
... And when do you want to travel?
Jessica:
Well, we want to leave Sydney on Friday the 24th of August and return on Sunday the 26th.
Sales assistant: What time do you want to depart Sydney?

Next Jessica tells the sales assistant when she wants to travel.

Examples

I want to book tickets for Friday, the 29th of July .
I'd like to make the reservation for Saturday night at 7pm .
Can I have an appointment this afternoon ?
I'd like to go at the end of September .

3. Asking about other important information

Jessica and the sales assistant say:
Jessica:
Oh good. How much are those tickets?
Sales assistant: Well, a return ticket is $190, so four return tickets are $760.
Jessica: $760. Okay. The flight to the Gold Coast takes an hour and 15 minutes, doesn't it?
Sales assistant: Yes it does. It arrives in the Gold Coast at 1 o'clock.

Jessica asks questions about other important information - the price, and how long the flight takes.

Examples

How much are the tickets?
Do you have a smoking section in the restaurant?
What's the address of the surgery?
How long does the flight take?

4. Giving personal details

Jessica and the sales assistant say:
Sales assistant:
Certainly. Can I have your details please?
Jessica:
Yes, my name is Jessica Simpson.

Jessica gives her personal details (name and phone) number to the sales assistant.

5. Checking the booking

Jessica and the sales assistant say:
Sales assistant:
Okay Ms Simpson, that's four return Economy seats to the Gold Coast, departing Sydney at 11.45 on Friday the 24th of August and returning from the Gold Coast at 14.40 on Sunday the 26th of August. Is that correct?
Jessica: Yes, that's right.

The sales assistant checks that the booking is correct.

6. Thanking and saying goodbye

Jessica and the sales assistant say:
Jessica:
... Thank you very much for your help.
Sales assistant:
You're welcome. Goodbye.

Finally, Jessica thanks the sales assistant and says goodbye .

Examples

Thanks a lot. Goodbye.
Thanks for your time. Bye.

What we do

Example

Saying what you want Hello. I'd like to book two return tickets to China.
Talking about time I'd like to book for next Friday.
Asking about other important information How long does the flight take?
Giving personal details My name is … and my phone number is...
Checking the booking That's next Friday at 7pm.
Thanking and saying goodbye Thank you very much. Bye.

Now go to 05 LANGUAGE FOCUS Present simple for future.