General English Level 6 V 3
UNIT 05 Business matters TOPIC 01 A complaint
Listening LISTENING 01 Mr Taylor's telephone call
Roger Taylor is a client of HPK Electronics. He is not happy with the service he has received. He rings to speak to Carol Sampson, the Office Manager.



Listen to their conversation.

Read their words.

to assure
on the verge of leaving I was nearly going to leave but I didn't.
getting in the way of his lunch interrupting his lunch
to back someone up give someone support
body language facial expressions and body movements showing what you think and feel

Now go to 02 LANGUAGE FOCUS Making a telephone complaint.