General English Level 6 V 3

UNIT 05 Business matters TOPIC 02 Mr Taylor's letter

	READING 01 Mr Taylor's letter
	Roger Taylor writes to HPK Electronics complaining about the bad service he has received.

Read Roger Taylor's letter.

12 Bank Street
Paynesville 2306

27/01/2002

Mrs Carol Sampson
Office Manager
HPK Electronics
Level 2
24 York Street
Sydney 2000

Dear Ms Sampson,

I'm writing to complain about the lack of service at your head office.
I visited the office last Thursday, January 23, to pick up a copy of your product catalogue and was very disappointed with the service I received.

Firstly, there was no-one at the reception desk and I had to ring the bell to get someone's attention.

Secondly, when I finally did get your receptionist's attention, he was very rude! I was made to feel as if I was interrupting him. And his manner was very casual, as if he didn't care at all.

Thirdly, when I requested a copy of your product catalogue, he said there weren't any left! When I asked when they would be available, he informed me that he didn't know.

Finally, I still haven't received a copy of the catalogue I requested.
The lack of service I received at your office is unacceptable. I have been a customer of yours for a long time now and expect to be treated with more respect and courtesy.

I demand an explanation of this behaviour from the company as well as a formal apology from the receptionist himself. Also, I would like a copy of the catalogue mailed to me immediately. If you are serious about client relations you will attend to this matter immediately.

Yours sincerely,

Roger Taylor


respect


courtesy	polite behaviour towards another person
disappointed with	unhappy with
sincerely	honestly
unacceptable	not good enough, not of a good standard

Now go to 02 LANGUAGE FOCUS Letters of complaint.