General English Level 6 V 3
UNIT 05 Business matters TOPIC 03 Getting it right
Listening LISTENING 03 Alex tries again
A client comes into HPK Electronics. Alex greets him at reception.
Alex:
Hi, Carol.
Carol:
Hi, Alex. Wow! You look smart today.
Alex: Thanks. It's my new image. I've decided to take on board all the things you said to me the other day.
Carol: That's great news. Oh, look. Here's your chance to practise. Mr Wiseman from JG Enterprises is coming up the stairs. I'll leave you to it.
Alex: Thanks. Good morning, Mr Wiseman. How are you today?
Mr W: Fine, thanks. But the traffic coming here was terrible.
Alex: I'm sorry to hear that. Can I get you a coffee or something?
Mr W: No, thanks, I haven't really got time.
Alex: OK, then. How can I help you?
Mr W: I have an appointment with Rani Singh at 9.15.
Alex: No problem. I'll get her for you. Just a moment while I call her extension.
Mr W: OK.
Alex: Hi, Rani ... Mr Wiseman from JG Enterprises is here to see you ... Oh … I see … OK, I'll tell him … Thanks … Bye.
Mr W: She is expecting me, isn't she?
Alex: She asked me to tell you that she's extremely sorry, but she had the appointment down in her diary for tomorrow.
Mr W: Don't tell me I've driven all this way for nothing.
Alex: No, of course not, sir. She is getting the paperwork and drawings ready for you, and will be down in about ten minutes. She says she is very sorry to keep you waiting.
Mr W: Ten minutes … Mm. I don't really have much choice, do I?
Alex: Tell you what, why don't you take a seat, Mr Wiseman? And I'll get you that coffee I mentioned earlier …
Mr W: Oh. OK, then.
Alex: And there's this morning's paper, on the table for you.
Mr W: Oh. Thank you.
Alex: I'm sure Rani won't be long. I'll get the coffee.
Carol: Well done, Alex!
Alex: Thanks. So you were listening?
Carol: I couldn't help overhearing the conversation.
Alex: Couldn't help eavesdropping, you mean!
Carol: Well, perhaps I was … but I'm very impressed. Keep up the good work!

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