01 LISTENING - I'm sorry, I'll be late 02 PRACTICE - I'm sorry, I'll be late 03 LISTENING - I'm sorry, I can't come to class today 04 SPEAKING - Telephoning - 1 05 LISTENING - I'm sorry, I can't come to class today - task 06 LISTENING - Can someone else help you? 07 LISTENING - I'd like to make an appointment 08 SPEAKING - Telephoning - 2 09 PRACTICE - Telephone language 10 LISTENING - Spelling out names and addresses - task 11 PRACTICE - More appointments